Terms of Service

Launchly Marketing is a Malaysian digital marketing agency based in Kuala Lumpur. We provide search, social, content, email, reviews, and AI-search-visibility services to small and medium businesses in Malaysia.

For any matter relating to this site or our services, contact us at launchlymarketing@gmail.com or WhatsApp +60 12-262 2499.

Our free audit is exactly that — free. Submitting the form puts you under no obligation to engage us further.

After we receive your form, we will contact you within 24-48 hours to confirm scope and collect read-only access to the relevant platforms you nominate (for example, Google Business Profile, Google Ads, Meta Ads Manager). We aim to deliver the audit report within 3 business days from receiving access.

The free audit is a quick diagnostic, not a comprehensive deep-dive. Where the audit identifies an area worth deeper investigation, we will tell you so and may quote separately for a paid deep-dive audit.

If you engage us for paid services, we will issue a written proposal or statement of work that specifies scope, deliverables, fees, payment terms, and timeline. That proposal, together with these Terms, forms our agreement.

Fees are quoted in Malaysian Ringgit and exclude any applicable Sales and Service Tax (SST), which we will add to invoices if and when it applies to us.

Unless otherwise agreed in writing, invoices are payable within 14 days of issue. Overdue invoices accrue interest at 1.5% per month or part-month from the due date until paid, to the extent permitted by Malaysian law.

We deliver outcomes, not hours. Fees you have paid are non-refundable, except where Malaysian law requires otherwise.

If you are unhappy with our work, please tell us within 7 days of the relevant deliverable so we can fix or replace it. We would rather make it right than argue about it.

We use reasonable skill and care to deliver our services in line with current best practice. We do NOT guarantee any specific search ranking, traffic level, conversion rate, cost-per-click, return on ad spend, number of bookings, leads, or any other specific outcome.

Search engine rankings, ad performance, and customer acquisition depend on many factors outside our control, including Google's and Meta's algorithms, competitor activity, market conditions, the quality of your product or service, and your responsiveness during the engagement.

Google itself states that no SEO provider can guarantee a #1 ranking, and we agree with that position. Any estimate or projection we share is a best-effort opinion, not a promise.

Your decision to engage us is not based on any promise of a specific outcome, and you accept the inherent uncertainty of search rankings, advertising performance, and content marketing results.

You agree to:

• give us timely and accurate access to the platforms, accounts, and content we need to do our work
• tell us promptly if anything we publish on your behalf is inaccurate or out of date
• not ask us to publish content that is illegal, misleading, defamatory, infringes someone else's intellectual property, or breaches Google's, Meta's, or any other platform's policies
• indemnify us against any third-party claim that arises from content or information you provided to us

If we ask you for feedback or approvals, please respond within 5 business days. After that, we may proceed using our best judgment, or pause delivery until we hear from you. Where you delay providing access, content, or feedback we have reasonably requested, project timelines extend by the equivalent delay without any reduction in fees.

Each party retains ownership of intellectual property it brought into the engagement (your logo, brand guidelines, and existing content remain yours; our templates, frameworks, internal tools, and methodologies remain ours).

On full payment of our fees, we assign to you the intellectual property in the specific deliverables we created for you under the engagement (for example, the audit report, ad copy, blog posts, images we commissioned specifically for you).

We may use anonymised case-study learnings (with no client identifying information) to improve our service to future clients.

Each party will treat the other's non-public business information as confidential and will not disclose it to anyone outside the engagement, except where required by law or with prior written consent.

This obligation survives the end of the engagement.

Our total aggregate liability to you under or in connection with our agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to (a) the fees you have actually paid to us in the six (6) months immediately before the event giving rise to the claim, or (b) RM 1,000, whichever is greater.

Neither party is liable to the other for indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business, or anticipated savings, even if the other was told that those losses were possible.

Nothing in this clause limits or excludes liability that cannot lawfully be limited or excluded under Malaysian law, including liability for fraud, fraudulent misrepresentation, gross negligence, or wilful misconduct.

If you have engaged us on a month-to-month basis, either party may terminate by giving 30 days' written notice. If you have engaged us on a fixed-term basis, the agreement runs for that term and renews only if both parties agree in writing.

Either party may terminate immediately on written notice if the other commits a material breach and fails to fix it within 14 days of being told. Fees due for work delivered up to the date of termination remain payable.

Neither party is liable for failure or delay caused by events outside its reasonable control, including pandemic, war, natural disaster, government action, prolonged internet outage, or platform-wide outage of a third-party service we rely on. The affected party will tell the other promptly and the agreement is suspended for the duration of the event. Fees for work already delivered remain payable.

These Terms are governed by and construed in accordance with the laws of Malaysia. The parties submit to the non-exclusive jurisdiction of the courts of Malaysia sitting in Kuala Lumpur for the resolution of any dispute arising out of or in connection with these Terms.

Before going to court, the parties will try to resolve any dispute by good-faith discussion, and (if that fails) by mediation at the Asian International Arbitration Centre in Kuala Lumpur.

Any claim arising out of or in connection with these Terms must be brought within twelve (12) months of the event giving rise to it, after which it is deemed waived, to the extent permitted by Malaysian law.

If any clause of these Terms is found to be unenforceable, the rest survives unchanged. Neither party may assign the agreement without the other's written consent, except that Launchly may assign to an affiliate or successor business. Email to the address each party most recently nominated counts as valid notice. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between the parties.

These Terms, together with any written proposal or statement of work, are the entire agreement between the parties and supersede any earlier oral or written discussions on the same subject.

The following clauses survive termination of these Terms: clause 4 (Refund policy), clause 5 (No guarantee of specific results), clause 7 (Intellectual property), clause 8 (Confidentiality), clause 9 (Limitation of liability), and clause 12 (Governing law and jurisdiction).